Privacy Policy

Last updated: August 2026

This policy explains how Solvo Systems collects, uses, and protects your personal information, in line with the South African Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Solvo (Pty) Ltd, trading as Solvo Systems, based in Lonehill, Sandton, Johannesburg. Contact: hello@solvosystems.com | 082 329 3265.

What we collect

When you complete our discovery questionnaire or contact us, we collect:

  • Your name and contact details (email, phone)
  • Company name and industry
  • Information about your current software, tools, and workflow challenges
  • Your marketing communication preferences (if you opt in)

Why we collect it

  • To respond to your enquiry and prepare a high level overview of your business and systems
  • To arrange and confirm your Structured Needs Analysis session
  • To process payment for services
  • To send marketing updates, only if you have opted in

Lawful basis

We process your information on the basis of your consent (when you submit the form or opt in) and to fulfil a service you have requested.

Who we share it with

We do not sell your information. We share it only with service providers needed to deliver our work, such as our email, booking, and payment providers (including Microsoft 365, HubSpot, and Paystack), and only to the extent required for those services.

How long we keep it

We keep your information for as long as needed to provide our services, comply with legal obligations, or as you reasonably expect. You may request deletion at any time.

Your rights

Under POPIA you have the right to access, correct, or request deletion of your personal information, and to object to how we process it. To exercise any of these rights, email hello@solvosystems.com.

Security

We take reasonable technical and organisational measures to protect your information against loss, unauthorised access, and unlawful processing.

Marketing opt-out

If you opted in to marketing updates and later change your mind, you can unsubscribe at any time using the link in any marketing email, or by contacting us.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Questions or complaints

For any privacy questions, contact hello@solvosystems.com. You also have the right to lodge a complaint with the Information Regulator of South Africa.